Repairs and issue tracking

Reported with photos

Tenants report a problem from their phone, with photos. It lands on your list with the house and room already filled in.

One timeline per issue

Every update is dated and signed. Choose whether an update is shared with the tenant or kept between managers. Mark it resolved with one tap; resolved issues are kept so you can see whether the boiler has failed before.

Costs linked to the job

Add each cost to the issue as you pay it, with who you paid and the receipt. The issue shows what it has cost so far, and every cost also sits with the house's expenses.

Urgent problems

The tenant's report form shows the gas emergency number and 999 at the top, so nobody waits for an email reply when it can't wait.

Questions

How do tenants report a problem?

Tenants you invite sign in on the web and report an issue, with photos if they like. It arrives on your list with the house and room filled in.

Can I keep the cost of a repair?

Yes. Add what you spent to the issue as an expense, including who you paid, and it's kept with the house's expenses.

Are old repairs kept?

Yes. Resolved issues are kept, so you can see what has gone wrong in a house before.

This page is general information about England, not legal advice. Rules change and every tenancy is different; if your situation is unusual, speak to a solicitor.